Adri Global Tourism LLC – Terms and Conditions
General
1. Adri Global Tourism LLC is a tour organizer and consolidator of various travel relatedservices within UAE and across the globe. We do not directly own any services / facilitiesprovided by us. All our services are provided by independent entities which operates airlines,ground transportation, hotels, restaurants, cruises, theme parks, exhibitions, Seminars, artgalleries, Museums, etc . We take utmost care in selecting quality suppliers worldwide.However, we cannot be held responsible for any delay, lapse, omission, deficiency in the qualityof service provided by any of our suppliers.
2. Adri Global Tourism LLC is not liable to our clients who choose us as organizers for theservices, for any delay, damage, loss, injury, death caused on the above accounts for the servicesbooked through us. In case if our clients are not satisfied with a particular service, we will take itup with our respective supplier and do the needful for resolving the issues within the availableand possible resources.
3. The suppliers reserve the right of admission, if any traveler is found to be engaged in activities/behavior resulting in injury, damage, danger to the / life/ limb or property of fellow travellersor local people or affecting the sanctity of local culture etc. Adri Global Tourism LLCwill not take responsibility for any act and subsequent omission of co travellers and thirdparties from the tour and no refunds will be processed in such cases.
4. Adri Global Tourism LLC, reserves the right to modify / amend the price of any serviceat its discretion without giving any prior notice.
5. Adri Global Tourism LLC reserves the right to modify/amend/ cancel / alter the touradvertised at any given time without giving any reason and at its sole discretion without givingany prior notice.
6. Adri Global Tourism LLC, is not responsible for the quality of the third party serviceproviders like airlines, hotels, transportation, Guides etc. We select quality service providers ofspecific class / standards as per the package booked.
7. Adri Global Tourism LLC is only a tour organizer or consolidator and is not responsiblefor any acts of misbehavior, omission, damage, personal affairs etc of the customer. Clients areresponsible for the safety of their belongings, life, and proper conduct on tour, legal and culturalissues arising at foreign land, following various rules and regulation of the country of the visit,damages to the properties caused, etc. Adri Global Tourism LLC is not responsible forany of the medical , legal and other consequences arising out of the clients such behavior/actions and any reclamation from the authorities based on the above will be directly passed onto the clients.
8. Rates quoted are per person only unless mentioned. Please contact our support team forfurther details.
9. Airline fare, if quoted are dynamic in nature and is confirmed only at the time of issuing theticket. Any increase or reduction in the same will be informed to our client and consent isobtained at the time of issuance.
10. Validity of price mentioned (if any) in our quotes are only for the land package. The rates mayvary post the validity date.
Payment Policy
11. Adri Global Tourism LLC will not be holding any confirmed hotel reservations orairline seats or any other forms of inventory at the time of giving the quote. All services aresubject to availability at the time of booking. The final price may change based on the actualavailability at the time of booking. Since we deal with various suppliers across the globe, incertain cases it may take minimum 24 hours and more in order to get the confirmation statusfrom the suppliers. The same will be intimated to you with the detailed confirmation status andthe respective price.
12. Cost of services may change from time to time due to various reasons. Any price changes postbooking will be intimated to you at the earliest possible time.
13. Peak seasons, Special occasions, festival time, local regulations etc will result in surcharges forthe package quoted. We may know the same only after the booking confirmation received fromour supplier. We will subsequently update you about the change in the pricing and after yourconfirmation, we will proceed with the booking.
14. Customer need to make payments as per the payment schedule advise at the time of booking.Any delay in making the balance payment within the stipulated time will result in cancellation ofthe tour without any intimation to the client and applicable cancellation fee will be levied.
15. No credit for any services booked through us. All payments must be done before the departuredate. We reserve the right of admission of any clients where payments are due and the serviceswill be cancelled to recover the cost.
How to book? Booking procedure
UAE tour packages.
16. Customer can initiate the booking with copies of valid Govt issued photo id card of allpassengers and initial non- refundable deposit of AED 1000 per person or the amount as perslab given below , whichever is higher.
For International Tours
17. Customer can initiate all international tour booking by paying a non-refundable deposit amountof AED 1000 or the minimum amount mentioned as per the below payment slab, whichever ishigher.
18. The following documents are mandatory for booking International tour packages.
19. Passport copies of all travellers with 6-months minimum validity from the date of return.
20. Balance payment must be paid according to the payment schedule mentioned at the time of booking.
Payments:
21. Before 30 days prior to the departure date : 50% of the Tour Cost.
22. Before 20 days prior to the departure date : 100% of the Tour Cost.
Cancellation / amendment Policies:
23. We book services well in advance and are committed to our suppliers for payments based onour commitment. In the event of clients’ cancelling the booking for various reasons includingthose follows, but not exhaustive like, illness, medical issues, visa not granted, no show etc,cancellation charges will be applicable.
24. After confirmation of services any cancellation requests must be given in writing or by emailand client must obtain acknowledgment from us for the same. Verbal cancellation requests willnot be entertained under any circumstances.
25. You can also email the cancellation request to operations@agtt.com , preferably from the personwho booked the tour or any member who is travelling. We will not proceed with cancellation incase any conflict arises or ambiguity in communication from the client/travellers and willadvise you for further clarifications. Any delay in cancelling and subsequent increase incancellation charges will be applicable to clients.
26. Certain third-party services like air, cruise, rail, entry pass, concession fare etc may be nonrefundable as per the specific service provider’s policy. Once issued, no refunds will beapplicable for the same.
27. For third party services like Airlines, Cruises , etc , if the services are cancelled by the serviceproviders or by the client/ traveller, the Convenience fee, if levied will be non refundable.
28. For air tickets, if your cancellation request is within 24 hours of departure time, you need todirectly contact the respective airline customer care number to get your reservation cancelledor rescheduled. We will not be able to assist you for any airline cancellation requests raisedwithin 24 hours of the departure time.
29. Discounts, if any availed, will be non-refundable in case of any amendments/ cancellations andwill not be passed on to the subsequent bookings.
30. Any change in departure dates, destinations, services, etc will be considered as a cancellation ofthe initial booking and confirmation of a fresh booking and the booking, payment, amendmentand cancellation charges of the new package will be applicable. Clients have to pay thedifference in cost arising due to amendment/ modifications in the package over and above thecancellation charges for the previous booking.
31. If in case, Adri Global Tourism LLC, is not able to provide you the booked travelarrangements, our liability will be limited to the tour cost quoted and we will refund the amountas per the terms and conditions. Adri Global Tourism LLC will not be responsible /held responsible for any personal, medical, legal , financial and other liabilities arising to client/ traveler because of the same.
Cancellation Charges.
General
32. If Cancellation request received from customer…
33. 30 Days prior to the departure date: 50% of the tour amount.
34. 15 days prior to the departure date: 90% of the tour amount.
35. 7 days prior to the departure date: 100% of the tour amount.Cancellation by the company.
36. Due to certain unforeseen circumstances like natural disasters, war, riots, civil unrest, terroristactivities or such threats, political uncertainties, closure of airports, access denial etc, we may beobliged to cancel the trip.
37. If any such situation arises, we will do our best to update you at the earliest and will try our bestto offer you an alternative solution. If that doesn’t suites you, we will make a refund of theamount paid after deducting the actual expenses/ cancellation charges incurred in confirmingthe package, which includes, flight bookings, land reservations, visas, permits, hotels, vehiclebookings etc.
38. We insist you to make use of suitable travel insurances to cover the unforeseen cancellations.
Refunds
39. Adri Global Tourism LLC reserves the right to determine the amount of refund payablebased on various factors like the number of participants, cancellation policies of other/ thirdparty suppliers like hoteliers, cruise, airline, transporters, Embassies, Consulates etc.
40. Refunds, if any will be processed on actuals received from the supplier/s after deductingnecessary service charges of Adri Global Tourism LLC.
41. For foreign currency refunds, the prevailing rate of currency conversion including bank chargeson the date of refund or on the date of booking, whichever is lower will be applicable . Allrefunds will be processed in AED/USD only.
42. No refund for unutilized services!
43. Refunds (if any) for amendments and/or cancellation will be paid to the account from which thepayment received by the company.
44. Please allow us minimum 45 days to process the refund. In case, third party suppliers areinvolved, the number of days may increase based on the refund we receive from the respectivesupplier.
45. No refund for unutilized services on tour like no show, not adhering to time, missing theconnecting flights/ trains/ transportation, due to delay, technical issues, medical issues, notable to reach the tour commencing point, etc.
46. No refund will be made for the services denied due to lost, damaged, mislaid coupons/ tickets/vouchers etc.
47. There shall be no refund on Visa fees and other service charges paid to respective Embassies/Consulates/ Facilitators etcetera irrespective of whether visa is granted or not.
48. There shall be no refund in case client wants to join the tour later or wants to leave the tourbefore the culmination of the same.
website terms and conditions.
49. All services offered in this website are subject to Adri Global Tourism LLC terms andconditions.
50. For Third party packages / services like Rail tickets, day passes, coach, hotel reservations,sightseeing etc. respective company’s terms and conditions specified by them will be applicablealong with Adri Global Tourism LLC terms and conditions.
51. Adri Global Tourism LLC is a service facilitator ,consolidator and organizer. In variousdestinations, our services are provided by independent suppliers like hotels, transportation,restaurants, sightseeing, entry tickets, airlines, ships, cruises, boats etc. We select reputedsuppliers throughout the world after verifying their authenticity, service history, service qualityand various other parameters.
52. Due to unforeseen circumstances, any services which are not provided by the suppliers, AdriGlobal Travel and Tourism cannot be held responsible as we do not have any direct control overthe suppliers providing the services. Consequently any loss /damage incurred due to the sameincluding injury, death does not imply us liable to the clients who selected us as the tourorganizer.
53. If in case ,a client is not satisfied with a particular service and intimated us within the stipulatedtime, we will take up the same with the respective supplier and do the needful to provide youan alternative within the parameters of their terms and conditions.
54. Adri Global Tourism LLC is not responsible for any act including access denied to cotravellers / third parties, if the same directly or indirectly affect the safety of entire tourcomprising damage /danger to the life/ body or property/assets of any client.
Services described in the website.
55. We have tried to describe the services as accurately as possible. Various unforeseen factorsmentioned below can affect the services/ itinerary. Factors like traffic situations, local weather,re-routing of traffic, flights, ships, rail , natural disasters, landslides, political unrest, strikes,various events , closure, destruction of hotels, properties, overbooking of all reservations likeflight, hotels, restaurants, restriction imposed at sightseeing, religious gatherings, etc. may affectthe services/ itinerary flow. We will notify you, if we get information on the same well inadvance. Any deviation or changes from the itinerary while on tour, the respective tourmanager, person in charge will update you and direct you for the further course of action.
56. In case any alternate arrangements are done which results in cancellation/ tour not happeningetc., we will refund the difference amount as per booking terms and conditions. If in case, anyarrangements made superior to the packages confirmed, we will be charging additional for thesame as charged by the supplier.
57. We have tried our best to provide accurate information in this website. Adri Global Traveland Tourism, in no way be held responsible/liable for any decision that you make based on theinformation provided on this website. We periodically update the website. We urge our valuedclients to authenticate the information with respective authorities before taking a decision.Information displayed on this website should not be used for legal/ personal/ medical/ financialdecision making. Adri Global Tourism LLC or its subsidiaries, Suppliers make noauthentication, validation , representation about the accuracy of information provided on thiswebsite.
58. Above policies governs the terms and conditions of Adri Global Tourism LLC and itsoperations unless specifically entered into a written agreement with our clients. Clients areadvised to rely the above terms and conditions “as it is “ and No authority has been given toanyone including our employees/ partners to change/ modify/ alter the terms and conditions.
59. Adri Global Tourism LLC, reserves the right to amend/ modify/alter/ change andimplement the above terms and condition at any given point of time without giving a priornotice.
Disclaimer
60. Adri Global Tourism LLC, will not be liable/responsible for any inaccuracy,typographical error etc in the content, products , services mentioned in the website anddecisions made by clients based on the same. We strongly insist you to verify the same withrespective authorities before taking any decision based on the above.
